I was listening to the radio and heard a report on morale among airport security screeners. They are subject to the anger and nasty comments of scores of passengers every day. Nobody likes the procedures for airport security screening. The shoe removal and pockets emptying is bad enough; if you happen to require a full body pat down, that’s even worse. But this report noted that it’s bad for the screeners too. They hate it just as much as we do, if not more because of the rude comments they are subject to while just doing their jobs. If you use air travel, whether for work or pleasure, what do you say when you’re going through airport security screening? Is your attitude one of cheerful co-operation or surly resentment? Do you treat service personnel in a hotel or restaurant that same way? Think about it.