June 24, 2011 No Comments

Technical Communicators as Knowledge Hubs

As a working technical communicator, I often found myself as one of the few people (and sometimes the only one!) in the company who knew exactly what products we were working on and where they fit into the company’s vision. To do my job of documenting the products and consulting on their usability (how a product helps users achieve their objectives with it), I spoke to every department in the company at one point or another.

I was mostly involved with the research and development departments, but I frequently spoke to or worked with marketing to understand the customer they were trying to reach, and to sales to find out what aspects of the product(s) buyers were most interested in. This information gave me a sense of who the end user would be and what their needs were for the product or service they were purchasing. In that way, I could orient my documentation more effectively toward the user’s tasks.